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EngagementLLMOps and AI Platform

The engineering that gets an AI pilot into production

Centricone Technologies builds the platform underneath your models: an evaluation harness you can trust, tracing and cost reporting per request, guardrails and fallbacks, and a pipeline that makes changing a prompt or a model a release rather than an event.

The reason pilots stall is almost never the model. It is that nobody can prove a change made it better and nobody knows what it costs. We build those two things first, and the rest gets much easier.

24/7

support coverage across US and Canada time zones

100%

of code reviewed, tested, and documented before release

It has been six weeks from launch for six months

01

The demo is good and the evidence is not

It performs well in front of an audience, and there is nothing scored, repeatable, or written down that would justify putting it in front of customers.

02

Every prompt change is a leap of faith

No scored test set, no regression check, and no way to tell an improvement from a coincidence — so changes get made and quietly reverted.

03

Nobody knows what it costs or when it broke

No tracing, no spend attributed to a feature, and no alert when latency or answer quality falls over between releases.

Centricone covers the platform around the model: evaluation, tracing and cost, guardrails and fallbacks, the deployment pipeline, and the re-evaluation cadence that keeps it honest as providers change underneath you.

Build

Evidence, instrumentation, then guardrails

Operate

Shipping changes without holding your breath

Deliverables

What you get

  • An evaluation harness running in CI
  • Tracing, latency, and cost per request
  • Guardrails, fallbacks, and rate limits
  • Versioned prompts, models, and configs
  • A deployment pipeline with rollback
  • A scheduled regression run against provider updates

How a platform engagement runs

1

Read the pilot honestly

What it does, what it costs, and what evidence actually exists. Ends with a written list of what is missing before it could go in front of customers.

2

Build the evaluation harness

Scored cases from real usage, wired into CI, so that every later change in the engagement is measurable rather than argued.

3

Instrument, then guard

Tracing, cost, and latency first; guardrails, fallbacks, and limits once we can see what actually happens under real traffic.

4

Ship it, then keep it honest

Release pipeline, rollback, canaries, and a scheduled regression run, handed to your team with the runbooks to operate them.

When platform work is the wrong engagement

This is the engagement that gets an existing thing out of the door. It is not the one that decides what to build.

  • There is no model yet. Build it first — this engagement exists to ship something that already works in a demo.
  • The pilot is stalling because it was the wrong use case. No amount of platform work fixes that; start with an AI readiness assessment.
  • It is one prompt in one internal tool used by four people. That deserves far less platform than this.
  • The real gap is delivery practice generally rather than AI specifically. That is cloud and DevOps.

Why teams bring the pilot to Centricone

Evidence before optimisation, every time

Cost and quality reported side by side

Prompts and models versioned like code

A rollback that does not need a redeploy

The capability behind this engagement

Model selection and evaluation, retrieval, guardrails, logging, and cost control as capabilities rather than as an engagement — covered in more depth on the AI development services page.

Frequently asked questions

Not sure this is the right shape? Tell us the situation and we’ll say which engagement fits.

MLOps grew up around models you train and deploy yourself: pipelines, versioning, retraining. LLMOps covers models you mostly call rather than train, where the moving parts are prompts, retrieval, tool definitions, and a provider that updates without telling you. The disciplines overlap heavily, and most engagements need both.
Fewer than teams fear to start — a few dozen real cases covering the ways it actually gets used will catch most regressions. The set grows from production failures rather than from a labelling exercise, which is why we wire it up before optimising anything else.
Not prevented, but detected the same day rather than the same quarter. That is exactly what a scheduled regression run against your evaluation set is for, along with pinning to specific model versions where the provider offers it.
Sometimes — for data residency, for cost at high volume, or where a smaller fine-tuned model matches a frontier one on your narrow task. It is a real trade against the operational burden of running inference yourself, and it should be decided on your evaluation set and your traffic, not on principle.
That is the usual shape. Your team generally owns the model and the domain; we build the platform around it and hand the tooling over. Some teams want us leading, others want senior capacity next to their own people.