New: CentriCall AI voice agents that answer, qualify, and book around the clock
Centricone Technologies
Centricone TechnologiesTelecommunications Services

Telecom software development for operators and service providers

Centricone Technologies builds and integrates the software behind voice and connectivity: provisioning and order flows, OSS/BSS integration, SIP and WebRTC engineering, rating and billing, and the quality monitoring that catches degradation before customers report it.

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In telecom the failures are in the seams — between provisioning and billing, between the softswitch and the CRM. We engineer for those seams first, because that is where the tickets come from.

2582259344/94977

support coverage across US and Canada time zones

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of code reviewed, tested, and documented before release

The stack works. The integrations between its parts don't

01

Provisioning and billing disagree

A service is live and unbilled, or billed and not live, and reconciling the two is a monthly manual exercise nobody enjoys.

02

Call quality problems are reported, not detected

Jitter, packet loss, and one-way audio surface as customer complaints because nothing is watching the metrics that precede them.

03

Every new product means new bespoke code

Rate plans and bundles are hardcoded, so launching a variant takes engineering time that should have gone to the platform.

Centricone covers the software layer of a telecom business: order-to-activate flows, OSS/BSS integration, real-time communications engineering, and the monitoring around them.

Build

Provisioning, OSS/BSS, and real-time communications

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Assure

Quality monitoring, scale, and support

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Stack

Protocols and platforms we work in

Real-time communications

  • SIP
  • WebRTC
  • RTP
  • Asterisk
  • FreeSWITCH
  • Kamailio

Platforms

  • Twilio
  • Vonage
  • Amazon Connect
  • Genesys
  • Teams Direct Routing

OSS/BSS and data

  • TM Forum APIs
  • Kafka
  • PostgreSQL
  • Redis
  • Grafana
  • Prometheus

How a telecom engagement runs

1

Trace one order end to end

From capture to activation to first invoice, through every system it touches — the fastest way to find where the seams leak.

2

Fix the seam, not the symptom

Integration and reconciliation built where the mismatch happens, with the manual step removed rather than documented.

3

Instrument the media path

Quality metrics per route and per customer, with thresholds that alert before a complaint arrives.

4

Load test, then support

Signalling and media proven against peak, then a support agreement with 24/7 escalation for production.

Why operators choose Centricone

Engineers who have worked in SIP, not just around it

Integration-first: provisioning, billing, and CRM together

Quality measured per route, per customer, continuously

24/7 production cover across US and Canada time zones

What operators get out of it

Order to activation without hands in the middle

Provisioning, inventory, and billing agreeing by design, so revenue leakage and activation delays stop being a monthly clean-up job.

Fewer manual reconciliations

Systems that agree by construction

Degradation caught early

MOS and jitter watched per route

Faster product launches

Rate plans configured, not coded

Proven capacity

Signalling and media load-tested before peak

Telecommunications Services for the industries we work in

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Telecommunications

Telecom software earns its place in the minutes nobody sees: a provisioning job that completes, a bill that reconciles, an alert that arrives before the customer does.

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Enterprise

Modernization only counts when the business never feels it — same operations on Monday, a platform your team can extend by Friday.

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Finance

Controls are cheapest when they are designed in.

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Healthcare

Compliance is an architecture decision, not a document written at the end.

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Often bought together

Frequently asked questions

Still weighing it up? Book a free consultation and we’ll scope it with you.

Yes. Most of our telecom work is integration around a core you already run — Asterisk, FreeSWITCH, Kamailio, a vendor softswitch, or a CPaaS like Twilio — plus the carrier interconnects and number management around it.
That is usually the right approach. We integrate order management, provisioning, inventory, and your existing billing platform through tested APIs and a reconciliation path, so the parts that work keep working.
MOS, jitter, packet loss, latency, and answer-seizure and call-duration ratios collected per route, per carrier, and per customer, with thresholds tuned so alerts fire on degradation rather than after an outage.
Yes — that is a product of ours rather than a bespoke build. CentriCall AI answers, qualifies, books, and follows up on calls, and integrates with the CRM and calendar you already run.
Yes, under a support agreement, with monitoring, patching, and an escalation path that reaches a named engineer. Voice outages are measured in minutes, and the agreement is written to match.